Most pet parents would agree that when they request a pet service of any kind, they are looking for a trustworthy, responsible, and above all qualified professional to care for the animal they love. Yet with so many certifications, associations, and organizations surrounding pet professionals, it can be difficult to navigate these titles and the skillsets they represent. So what does professionalism look like in the pet grooming industry, especially for pet parents who may have no idea who they’re handing their precious pup or favorite feline off to for hours at a time?
What You May Not Know About Pet Grooming:
While most grooming businesses, veterinary clinics, pet stores, and kennels employ certified pet pros, it is important to consider that most states do not regulate or license groomers. As a result, their training could range from no certification to the prestigious title of National Certified Master Groomer – one of the highest honors for a pet professional who has passed a series of comprehensive written tests and practical exams.
Certified Master Groomer Linda Easton from International Professional Groomers, Inc. notes that, “Apprenticeship is the way most of us old time groomers learned the trade.” A groomer with no certifications may have started as a grooming assistant or apprentice and learned on the job – perhaps through a family grooming business.
Increasingly, however, aspiring pet professionals choose to get certified through a reputable training program or grooming school that requires extensive knowledge and practical experience.
By acquiring their certification, pet groomers undoubtedly hone their skills and boost their credibility as professionals and business owners.
Some well-known grooming schools for dogs and cats in the U.S. include:
But what does it mean for pet groomers to belong to these communities?
Membership vs. Certified Membership:
A groomer can gain entry into the above-mentioned organizations by earning their certification or registering as a member. They may become a member because they support the grooming curriculum, code of conduct, or safety protocol but that does not mean they are certified to uphold these standards in a professional setting. Look out for this! Someone who is not yet certified or may be in the process of getting certified could be a member of a reputable association and maintain a paid membership position that does not require the same effort or skill set as an officially certified member.
Two examples of associations that use a two tier membership system are the National Dog Groomers Association of America (NDGAA) and the International Professional Groomers, Inc. (IPG). In the United States, the largest dog grooming association is the NDGAA. Since 1969, they have been promoting proper education in the grooming industry, while trying to unify pet groomers with recognized standards.
To be a registered member of the NDGAA, one must be working towards a grooming certification or have achieved it already. Registered membership is open to all groomers in grooming school or apprenticeship training who are at least ¾ of the way through their program. Therefore, to be a member of this association in any capacity demonstrates serious commitment. Certified members of this association can also choose to go above and beyond the basic title to become a National Certified Master Groomer, by taking extensive additional written and practical exams.
Newer to the grooming scene is IPG, created in 2014 to educate, certify, and uphold professional standards in the grooming world. Similar to the NDGAA, they offer two kinds of membership: those pursuing their certifications on a specific tract: Certified Salon Professional (CSP), Certified Professional Groomer (CPG), Certified Advanced Professional Groomer (APG) or registered members. Unlike the NDGAA, groomers can register to be paid members of this organization that abide by their Code of Ethics but are not certified or perhaps not even in the process of getting certified. So what does it take to earn these certifications and why should you be looking for a groomer who has put in the work?
Pet grooming programs or schools generally include courses in safety, first aid, anatomy, biology, breed and coat type recognition, nail clipping, brushing, ear cleaning, matted fur, and fluff drying. This knowledge is invaluable to a professional who will likely be spending an hour or more one-on-one time with your pet. It is crucial they know how to respond to a pet emergency, and of course possess the necessary skills of proper grooming.
Thus, acquiring a grooming certification requires a considerable time commitment that demonstrates dedication. Though some programs are shorter, most grooming certification courses are about 480 hours total, or roughly 16 weeks. While different programs use slightly different terminology, a Certified Professional Groomer (CPG) is typically the most basic level of recognition while Certified Master Groomer (CMG) or National Certified Master Groomer (NCMG) is the more prestigious title that awards a groomer for a more rigorous training process.
For the NDGAA, the NCMG certification requires a written exam that consists of 400 questions, covering toy and hound groups, anatomy, breed standards, breed identification, a glossary of canine terms, general health, pesticides, and cat questions. To be awarded this elite certification, the groomer needs to be able to put a correct trim on several dogs in different breed categories: Non-Sporting, Sporting, Long-legged Terriers, and Short-legged Terriers. A written exam accompanies the practical exam for each breed group. Most importantly, before a pet pro can begin this process, they must have passed all other phases of their certification with an average percentage of 85 or higher. So is it worth it?
Groomers who share their experiences in online forums often weigh the advantages of earning this elite status. Most pet groomers are hungry to achieve the highest level of professionalism in their industry and like to be considered a master of their profession. These groomers have gone above and beyond to ensure the highest level of care for your pet. So what standards should pet pros be held to once they are considered masters, or certified pros at the least?
Ethical Standards and Guidelines for Pet Grooming:
There are organizations that exist to promote education and knowledge about safety standards and ethics for pet care across the board. Some of them do not offer memberships or certifications, but instead a pet constitution of sorts.
For grooming specifically, The Professional Pet Groomers and Stylists Allianceexists to assure the uniformity of standards of care, safety, and sanitation taught through certification and/or training programs. Major brands like Petco and PetSmart are members of this collaboration that provides a uniform set of standards to which all responsible groomers and stylists should adhere to, regardless of where and how they were trained.
Though not as critical as safety and sanitation, your dog or cat’s styling and appearance is certainly important in a grooming appointment! The American Kennel Club (AKC) provides an aesthetic baseline for what dogs should like according to the standards for their breed. This registry of purebred dog pedigrees in the United States is the primary criteria used in dog grooming across the states. The American Cat Association (ACA) offers a similar registry of cat breeds that groomers can use as a reference.
Be Paw-sitive About Your Pet Groomer:
Knowing that your groomer has the necessary experience and qualifications is of the utmost importance to your pet’s safety and happiness. Petmasters exists for a similar reason – to ensure that dedicated and skilled pet professionals connect with pet parents and build a community of pet lovers that understands its professionals and vice versa. Now you can be sure that when you pass your pet off to a perfect stranger, they are the committed, knowledgeable purr-fessional you expect!
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By Yolanda Steyn, Co-founder of EETO (Extreme Equestrian Trail Organization of South Africa) and Director of Opposital, Horses & Humans in Harmony
One of the most challenging decisions for an animal lover is the decision to set their beloved animals free if they are suffering physically. Letting go – why is it so difficult for humankind? Some clients have reported that it is harder saying goodbye to their furry family than to their own human family. The reason for this? Unconditional love. Animals don’t have time and space restrictions like humans. They don’t need Google Maps or Rolex watches. Their love is unconditional. They are not bound by written contracts. Their existence is to be in balance, to make the very best of every day. They are givers, not receivers. They don’t fear death.
A session I did on Freedom Day 2017 taught me some valuable lessons.
A client asked me to assist with their grey beautiful mare and 5 month old foal. The foal had septicemia in her knee joint. The vet advised the guardian to put the foal down. They wanted to have confirmation that this would be the right thing to do.
I started the session with the question – how does Topaz (the dam) say good bye to Misty (her foal) if this is the desired outcome? Even my usual background music sounded like funeral music that day. It is much harder for humans to accept death. We feel more emotional dealing with foals as we hold life expectancies, dreams, and hopes for them. Topaz told me that death is not like we perceive it. Death is the beginning not the end – a paradox. Lesson one.
During the session, I was reminded by Willow, a bay gelding that visited our yard, that communicated we need to change our “think”. He didn’t call it the thinking process, he called it THINK. THINK in bold capital letters. This is a tall order. We mustn’t think that the foal will perceive her death like we do. Lesson two.
Topaz is an extremely proud mother. She carries the energy of serenity around her. For her it is more important to feel that she has given everything. No regrets. Topaz is saddened by the event but she knows how important freedom is to a horse. Without freedom they can’t be a horse. She was very humble when she gave me these words. (My heart goes out to all the horses that are trapped in their stables or small paddocks. They need space to move, space to be free.)
You can’t have the pasture and not enjoy it. This will be far worse than letting her foal go. It is her choice to let her foal go. Setting Misty free. Topaz asked that the owner be present with the procedure. The presence of the owner would comfort her. She asked to be with Misty and that the proceedings are done in the pasture. It would be less stressful.
Horses don’t judge us. They don’t experience death like we do. For them it is walking through another gate. No expectations. Without freedom you cannot exist. Without freedom you are trapped. Lesson 3.
Misty shared that we all live in different time zones. Sometimes we live past each other. We don’t understand each other. All of us are on our own journey. Our own belief system. She has tried hard to recover, but it wasn’t meant for her. She wanted to be free. Free to play and to run once again. Free to be a playful foal. With her injury it is impossible for her. She saw her death as traveling to a different time zone. She was ready to be parted from her mom in her physical body.
I am always amazed by the words of wisdom horses share with me during a session. Topaz shared that we all have expectancies in life. We judge ourselves to live up to those expectations. It is human nature to set these expectancies too high. Humans often feel like failures because it is impossible to live up to those expectations. This creates fear and guilt. Horses live in the present moment. No fear and no guilt. Only truth. The truth was that the foal got injured. It wasn’t our human expectation. Please don’t let guilt or fear take the place of love. Lesson 4.
I received a message from the guardian later that afternoon to say that the procedure went smoothly and she highlighted the significance that it was Freedom Day.
Till death do us part – freedom is awaiting us.
*Names of the horses have been changed
About the author:
Yolanda is an animal communicator and equine specialist. Looking after the well-being of horses is her first priority. Her passion is to create harmony between people and horses. She studied Human Resources and Learning Development and is a qualified Sanef Level 2 Western Instructor. She is also a registered healer with the Healing Animal Organization. She was one of the first groups of students in South Africa to train in the Mastersons Method and she is also a qualified TTouch practitioner. Yolanda is the Co-founder of EETO – Extreme EquestrianTrail Organization of South Africa and the director of Opposital. Additionally, she has played a vital role in developing Sanesa Western School Shows.